Business & Unified Communication

Let ICT provide you with your Unified Communication needs. With our UC partners, we are able to give you what business's need, the integration of both real-time and non-real time communication services. UC is made up of a number of communication tools and components:

Call control and multimodal communications

Presence-  a key component of UC, knowing where intended recipients are and if available in real time

Mobility and Mobile Access

Telephony Intergration

The use of many endpoints and clients: Telephones, Sip phones, softphones, wireless phones and mobile devices and with the integration of tools such as Outlook, Notes, Blackberry and many more.

UC allows an individual to send a message on another medium and recieve the same communication on another medium. For example. one can receive a voice mail message and choose to access it through e-mail or cell phone. if the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it may be sent as a non real-time message that can be accessed through a variety of media.

Unified Communications Systems

Avaya

Mitel

Shortel

Infiniti Communications Technologies, Inc., offers installs, services, and maintains a broad spectrum of Business Communications System, including analog, and digital. Our technicians are trained and certified to service virtually any system in operation today.